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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

87%
85%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The facility and the staff were perfect. Staff were so very kind and remembered me (including details of small talk) from a procedure six (6) months ago. The Doctor is extremely nice and expressed true concern for my health. Thank you!!!!!!"

"The procedure was so easy considering all the scary comments I got from friends. I checked in, prepped, rolled into the room for my procedure without incident. Everyone was so nice & professional. It was very easy and quick."

"Excellent service!!!! Staff was wonderful and very professional made myself, wife and daughter feel welcomed and answered all of our questions in a professional and caring way. I would highly recommend your facility!"



"I was nervous about the procedure, but the staff was terrific and very caring, and they gave me the reassurance I needed."

"Staff were very nice and helpful. Made the experience go very smoothly. Dr. came in afterwards and very thoughtful and explained all that transpired during the procedure and labs/biopsy would be forthcoming."

"The nurses were exceptional. The procedure was pretty close to the scheduled time, not like other facilities that have been 3 hours late."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.