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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

87%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The staff and facility were all excellent. This was my first time at this facility and felt very confident with the team, staff and doctors. I would definitely recommend this facility over other facilities in town."

"I was treated very well, all the staff was friendly. I would come again if need be. Keep up the good work. I would tell everyone I know to come to this facility. Thank you all for what you did for me. "

"What I appreciated was my physician had to get the polyp from a difficult area and he did it the right way - It is more time consuming but it avoids further problems i.e., more polyps. "



"Great facility. The warm blankets are the best."

"From start to finish, my experience was a very positive one. All nurses and other personnel were exceptionally kind and willing to answer any questions. I needed an extra blanket and they were quick to fulfill my request -- with a smile. I felt comfortable (not tense) the entire time."

"Very pleasant. I liked that my time was respected and I was taken in promptly to prepare for my procedure."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.